This Shipping Policy applies to purchases made through stargadgetswale.com operated by New Star Communication. We sell and deliver mobile phones, electronic gadgets, wristbands, handbands, mobile accessories and related products.

1. Shipping Locations

We currently ship products to serviceable locations across India. Delivery availability may vary depending on the destination PIN code and courier service availability.

2. Order Processing

Orders are generally processed within 1–2 business days after successful payment and order confirmation. Orders placed on Sundays, public holidays or during exceptional circumstances may require additional processing time.

3. Estimated Delivery Time

The estimated delivery time is generally 3–7 business days from the date of dispatch. Delivery timelines may vary depending on:

• Customer location
• Courier service availability
• PIN code
• Weather conditions
• Public holidays
• Operational or transportation delays
• Other circumstances beyond our control

The delivery estimate is indicative and not a guaranteed delivery date unless specifically stated otherwise.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the payment. Certain products or orders may qualify for free shipping, subject to the applicable offer or conditions displayed on the website.

5. Order Tracking

After dispatch, customers may receive shipment tracking details through email, SMS, WhatsApp or other available communication channels. Customers can use the tracking information provided by the courier to monitor the shipment status.

6. Delivery Attempts

The courier partner may make multiple delivery attempts. Customers should ensure that they or an authorized person is available to receive the package. Repeated failed delivery attempts may result in the package being returned to our warehouse.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information. We are not responsible for delivery failures caused by incorrect, incomplete or outdated address information provided by the customer. Additional shipping charges may apply if re-delivery is requested after an order is returned because of an incorrect address or failed delivery.

8. Damaged or Tampered Package

Customers should carefully inspect the package at the time of delivery. If the package appears visibly damaged, opened or tampered with, the customer should preferably refuse delivery and contact us immediately. For damage, shortage or wrong-product claims, customers may be required to provide photographs and an unboxing video.

9. Lost Shipments

If a shipment is reported as lost by the courier partner, we will coordinate with the courier/logistics provider to investigate the shipment. Where appropriate and subject to verification, we may provide a replacement or refund in accordance with our policies.

10. Delayed Shipments

Although we make reasonable efforts to dispatch and deliver orders within the estimated timeframe, delays may occur because of circumstances beyond our control. These may include:

• Severe weather
• Natural disasters
• Strikes
• Transportation disruptions
• Government restrictions
• Courier operational issues
• Public holidays
• High-volume sales periods
• Incorrect customer information

11. Delivery to Restricted Locations

Certain remote, restricted or non-serviceable locations may not be eligible for delivery. If an order cannot be delivered to the provided location, we may contact the customer to arrange an alternative solution or cancellation/refund, as applicable.

12. International Shipping

Unless specifically stated otherwise on the website, we currently do not offer international shipping.

13. Contact Us

For shipping-related questions, please contact:

New Star Communication
Address: 100/1, Rashid Market, Opposite 15 Block, Geeta Colony, Delhi – 110051
Email: stargadgetswale@gmail.com
Phone/WhatsApp: +91 98111 13008
Website: StarGadgetsWale