Last Updated: August 10, 2026

At StarGadgetsWale, operated by New Star Communication, we aim to provide a smooth and transparent shopping experience. This policy explains our rules regarding order cancellation, returns, replacements and refunds for mobile phones, electronic gadgets, wristbands, handbands and accessories purchased through our website.

1. Order Cancellation

Customers may request cancellation of an order before the order has been shipped. To request cancellation, contact us as soon as possible using:

Email: stargadgetswale@gmail.com
Phone/WhatsApp: +91 98111 13008

Once an order has been shipped, cancellation may not be possible. If cancellation is approved before shipment, the eligible amount will be refunded to the original payment method.

2. Return Eligibility

Returns/replacements may be accepted in cases such as:

• Product received damaged.
• Product received in defective/non-working condition.
• Wrong product received.
• Missing essential item/accessory from the package.
• Product significantly differs from the product ordered.

The customer must contact us within 48 hours of delivery.

3. Unboxing Video

For mobile phones and other electronic products, customers are strongly advised to record a continuous unboxing video from the time the sealed package is opened until the product and accessories are fully inspected. An unboxing video may be required to process claims relating to:

• Physical damage
• Missing items
• Wrong product
• Tampered package
• Product condition at the time of delivery

Failure to provide supporting evidence may affect the processing of a claim.

4. Conditions for Return

Returned products must generally be:

• Unused or in acceptable original condition.
• Returned with original packaging.
• Accompanied by the original invoice/order details.
• Returned with all accessories, manuals and included items.
• Free from customer-caused physical or liquid damage.

Products that have been modified, repaired by an unauthorized person, misused or damaged after delivery may not be eligible for return or replacement.

5. Non-Returnable Situations

Returns may not be accepted for:

• Physical damage caused after delivery.
• Liquid/water damage.
• Unauthorized repairs or modifications.
• Normal wear and tear.
• Damage caused by misuse or improper handling.
• Missing original accessories or packaging where such items are required for verification.
• Products damaged due to improper installation or use.
• Change of mind, where the product is specifically marked as non-returnable on the product page.

Manufacturer warranty claims may be handled according to the applicable manufacturer's warranty terms.

6. Replacement

Where a product is found to be defective, damaged or incorrectly supplied, we may offer:

• Replacement with the same product, subject to availability; or
• Refund, where replacement is not available or appropriate.

The final resolution may depend upon product availability, inspection and the nature of the issue.

7. Refunds

Once a return/cancellation is approved and the applicable verification process is completed, the eligible refund will be initiated. Refunds will generally be processed to the original payment method used for the transaction. The time taken for the amount to reflect in your bank account/card/UPI account may depend on the payment gateway, bank or financial institution.

8. Shipping Charges

Original shipping charges, if any, may be non-refundable unless the return is due to:

• Wrong product supplied by us.
• Product damaged in transit.
• Confirmed manufacturing/product defect attributable to the seller, subject to applicable policy.

9. Failed Delivery / Incorrect Address

Customers are responsible for providing accurate shipping information. If an order is returned to us because of an incorrect/incomplete address, repeated delivery failure or customer unavailability, additional shipping charges may apply for re-delivery.

10. Refund for Cancelled Orders

If an order is cancelled before shipment and the cancellation is approved, the eligible amount will be refunded to the original payment method.

11. Warranty

For products carrying manufacturer warranty, warranty-related issues may be handled by the respective manufacturer or authorized service centre. Warranty coverage is subject to the manufacturer's terms and conditions.

12. How to Request a Return or Refund

Please contact us with:

• Order number
• Customer name
• Registered mobile number
• Product name
• Reason for return/replacement
• Photos/videos, where applicable

Contact:

Email: stargadgetswale@gmail.com
Phone/WhatsApp: +91 98111 13008

Our support team will review the request and provide further instructions.

13. Policy Changes

We reserve the right to update this Cancellation & Refund Policy from time to time. Any changes will be published on this page with the updated “Last Updated” date.

14. Contact Us

For any questions or concerns, please contact:

New Star Communication
Address: 100/1, Rashid Market, Opposite 15 Block, Geeta Colony, Delhi – 110051
Email: stargadgetswale@gmail.com
Phone/WhatsApp: +91 98111 13008
Website: StarGadgetsWale